Retail · home goods
ORNER
Building the systems behind a growing retail brand
ORNER's CRM brings order history, customer context, communication and reporting into one working environment.
Read the case
Give your team a clearer way to work with data.
Customer details in one tool, product information in another and a spreadsheet holding the process together. We design business systems that bring the right information into the work your team needs to do.
Systems built around everyday decisions
CRM and customer workflows
Bring customer history, orders, communication and follow-up into an interface that supports your team’s work.
Product information management
Structure products, variants, attributes and relationships, including how information is prepared for different channels.
Order and customer data
Define the records, statuses and relationships behind order handling and customer service.
Company knowledge bases
Organise internal information so people can find it, understand its context and keep it up to date.
Reporting and operational views
Build the filters, dashboards and reporting views people need to understand what is happening and what needs attention.
Workflows and connected software
Design how information moves between people and systems, including where updates and decisions are made.
Work out how the information fits together
A screen is only useful if the information behind it makes sense. We work through what each record represents, how it relates to other records and which system is responsible for maintaining it.
Then we design the workflows and interfaces around the people using that data. Who adds a product? What makes an order ready for the next step? Where does a manager look when a customer calls? These questions shape the system before development begins.
Relevant project experience
What our clients say
Andreas Biermeier
Order management & post-production, BILDERMEISTER
Very reliable and always great work.
Questions about business systems
Should we use an existing tool or build a custom system?
We start with the workflow and the tools you already have. Configuring or connecting an existing product may cover the need. Custom development makes sense when the data, business rules or daily work need something those tools cannot provide well.Can you connect a new system to the software we already use?
Yes, subject to the access and integration options those systems provide. We map which information belongs where and how updates should move before defining the connection.Can we move data from spreadsheets or an older system?
Migration can be part of the project. We first examine the source data, duplicates, missing fields and relationships, then agree how the records will be mapped and checked. Data cleanup needs to be included in the plan.Can we introduce the system in stages?
Yes. We can start with a defined workflow or set of records and expand from there. The initial data structure still needs to account for the relationships and integrations likely to follow.
What does your business need to do next?
Tell us what you want to build or improve, what you already have and where you need help. We will work through the next step with you.
Thank you.
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